Frequently Asked Questions:

Customer Service:  If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available from 9 a.m. to 5 p.m. EST Monday – Friday. Call 803-648-1561 or email

On-demand Store:  An on-demand store does not have pre-printed and stocked items in our warehouse. All items are produced on a per-request basis. An on-demand store has a greater flexibility in the merchandise selections to meet various needs and current trends. If you don’t see what you need on the site, please reach out to us by phone or email and we will work with you on other options. On-demand items take longer to ship than stocked merchandise, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Returns:  All on-demand merchandise returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Sorry, on demand items are subject to return only if defective. We will look at items on a one-by-one basis.  

Shipping Costs:  Merchandise pricing does not include shipping. Actual freight charges will be assessed and added to your invoice upon shipment of your order.

Set-Up & New Order Digitizing Costs:  Merchandise with special graphics other than Arconic logo, will incur separate set-up and digitization costs for the first order of a specific product. Once we have the graphic on file, the cost will not be applied to further order. Note that special graphic will have to be pre-approved by Arconic Corporate Communications for brand compliance.

Tax:  Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

Rush Production:  Certain items can be produced in as little as 5 working days. Please contact your customer service representative to confirm.

Contact your relationship manager for additional information.